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REFUND POLICY

Returns
All sales are final. Returns or exchanges will only be accepted if you received the wrong items or defective/damaged items within "3" days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it
We reserve the right to deny any item that does not meet these requirements.

It is the sole discretion of KiyoDrip Clothing whether a refund or exchange will be issued and no guarantee is made that a refund or exchange will made regardless of the time frame after ordering.

Change of Mind

Order changes or cancellation requests can be made prior to 12am PST/PDT the day of your order. We do not offer any sort of exchanges or refund for change of mind items after this time. This also includes exchanges or refunds for size changes so please double check sizing charts prior to making your purchase. A restocking fee between 3% - 5% of the total order amount applies for any order cancellations.

Faulty, Incorrect or Damaged Goods

Unfortunately in some instances the goods you receive are not up to quality, the wrong size/color or may be damaged for a number of reasons during the manufacturing process. A refund, item exchange (if available) or store credit can be opted for.

Please email KiyoDrip@gmail.com as soon as you are made aware of the issue with your order number, photos and any further information you may have.
You'll receive an email confirmation and once we conduct an investigation we'll provide you with information on how to return your item. 

Faulty or Damaged Goods must be sent back to us for inspection and are eligible for either

  • Full Refund
  • Store Credit
  • Item Exchange

The eligibility is at the sole discretion of KiyoDrip Clothing.


Late or missing refunds
If you haven’t received a refund yet, please double check your bank account first.
If you still have not received your refund, please contact us at KiyoDrip@gmail.com with your refund number and original order number

Exchanges
We do not offer any exchanges.

COVID-19 Customer Service Update:

Our highest priority as a company is the health and safety of our customers, employees, partners, and the most vulnerable members of our communities. Design By Humans is closely monitoring the guidelines and protocols set forth by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We want to ensure that we are keeping our community safe, while also continuing to provide you with the best service possible.

We have extended our processing times to maintain the necessary health protocols that will keep our team safe and healthy during this time. We are working to print and ship your orders as quickly as possible and we appreciate your patience with the delay in your order.

Due to the new safety measures and increased processing times, we are also currently experiencing a high volume of customer service emails. Our customer service team is working around the clock to answer your questions and provide you with the most updated information available. Our team will respond to the inquiries in the order they are received; we are truly sorry for the wait times you are experiencing and we hope to be caught up as soon as possible.

 

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